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Last Updated: June 13, 2025

Thank you for supporting NYX NATION and our game SORROW: Rise of Divinity. This Shipping Policy outlines how we process, ship, and handle physical product orders from our store at [www.nyxnation.com].

1. Order Processing Time

• All physical orders are processed within 2–5 business days.

• You will receive a confirmation email once your order has been processed and shipped.

• Orders are not shipped or delivered on weekends or public holidays.

Note: During product launches or holidays, processing times may be slightly delayed.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected delivery option.

RegionEstimated Delivery TimeNotes

Europe5–10 business daysStandard tracked delivery

North America7–15 business daysCustoms may apply

Africa10–20 business daysDelivery times vary by zone

Asia/Oceania10–20 business daysRemote areas may take longer

3. Shipping Providers

We use reliable third-party couriers including DHL, UPS, La Poste, or local partners depending on your country. A tracking number will be provided when available.

4. Customs, Duties & Taxes

All international orders may be subject to:

• Import duties

• Customs fees

• Local taxes

These fees are not included in your total price and are the responsibility of the customer. NYX NATION is not liable for any delays caused by customs.

5. Shipping Restrictions

We currently do not ship to:

• Countries with active trade restrictions or embargoes

• Certain remote or unsupported postal regions

If your country is unavailable at checkout, please contact us to confirm shipping options.

6. Order Issues & Delays

If your order:

• Arrives damaged

• Is lost in transit

• Has not arrived after the estimated delivery time

Please contact us at oldlegends@nyxnation.com within 7 days of your expected delivery date. Include your order number and a brief description.

We will investigate and resolve the issue either with a replacement, store credit, or refund depending on the situation.

7. Changes & Cancellations

• If you need to change or cancel your order, contact us within 24 hours of placing it.

• After an order is processed, we may not be able to stop shipment.

8. Contact

For questions about your order or our shipping process:
📧 oldlegends@nyxnation.com